Alfie is the AI co-host for Airbnb hosts. It answers guest questions instantly — WiFi, check-in, house rules, local tips — 24/7. And anything it can't answer, you answer once and Alfie knows it forever.
Select every challenge that sounds familiar.
Select the challenges above that apply to your hosting. We'll tell you exactly how much Alfie can help.
Even one or two of those challenges adds up over dozens of bookings. Alfie handles the repetitive stuff so you can focus on the moments that matter.
Try it free for 7 days →That's a lot of mental load every booking. Alfie answers these questions instantly, 24/7 — so you get your evenings back and your guests get better experiences.
Try it free for 7 days →Most of your guests are having a harder experience than they should — and you're spending way too much time on your phone. Alfie was built exactly for this.
Start free — set up in 15 mins →See how your guide gets smarter with every booking.
Most messages aren't about bookings. They're about WiFi, parking, and late checkouts. Alfie handles the repetitive questions instantly so you can actually switch off.
Get started →You get a pre-booking guide that answers sales questions before guests commit — and a full stay guide with WiFi, check-in details, and hidden content only confirmed guests can see. Alfie builds both from your listing, and learns more with every stay.
Get started →Guests who get instant answers are happier guests. Happier guests leave 5-star reviews. It really is that simple.
Guests just tap a link in your welcome message or scan a QR code on the fridge. They get instant answers, without having to download yet another app.
Got a Japanese guest checking in tonight? Alfie's already across it — it answers in whatever language they write in. No setup, no stress on your end.
When a guest asks a curveball, you answer it once in your dashboard. Alfie instantly adds it to your guide and handles it for every future guest. Over time, all the back-and-forth disappears.
Every property has its quirks. When a guest asks something Alfie doesn't know, it doesn't guess and it doesn't leave them hanging — it flags the gap for you. You answer once, and it's in the guide for every guest who comes after.
Something that isn't in your guide yet. Alfie says it'll check with you rather than inventing an answer.
The question is waiting in your dashboard as a gap to fill. One reply, thirty seconds, and you're done with it.
Both the chat and the written guide update automatically. You will never be asked that question again.
This is the part a PDF or a printed welcome book can't do. Your guide gets more complete with every stay — without you maintaining it.
Every feature below is in the product today — nothing coming soon.
| The learning loop The part that makes your guide better every stay. | |
|---|---|
| Flags what it could not answer Why Alfie | When a guest asks something outside your guide, Alfie says so rather than guessing — and saves the question for you. |
| Answer it once, from your dashboard Why Alfie | Flagged questions wait in your dashboard. Click answer, type the reply, and it becomes part of your guide. |
| Files your answer automatically Why Alfie | Your answer is sorted into the right section of the guide for you — no deciding where it belongs. |
| Dismiss what does not matter | Not every question deserves an answer. Dismiss the one-offs and keep your guide focused. |
| Pre-booking questions count too | Questions from people still deciding whether to book are flagged the same way, tagged so you can tell them apart. |
| What your guests get No app, no login, no waiting for you to reply. | |
| Ask anything, any hour | Guests type a question in plain language and get an answer straight away, drawn only from what you have told Alfie. |
| Answers with photos | Alfie can show the photo that goes with the answer — the bin location, the coffee machine, the parking spot. |
| Nothing to download | A link or a QR code opens the guide in any phone browser. No app, no account, no password. |
| A browsable guide, not just a chatbot | Guests who would rather read can browse the whole guide — check-in, WiFi, rules, amenities, local area. |
| Answers in your guest's language | A guest who writes in Italian gets answered in Italian. Nothing for you or them to switch on. |
| Suggested questions to start | First-time guests get a few example questions so they know what Alfie can help with. |
| Your guide content Everything a guest asks about, in one place. | |
| Check-in and check-out | Times, access method and instructions, late checkout, and what to do before leaving. |
| WiFi | Network, password and connection instructions — shared only with confirmed guests. |
| House rules | Toggle the common ones (pets, parties, quiet hours, visitors) and add your own. |
| Amenities, by category | Kitchen, bathroom, climate, entertainment, safety and more — each with notes and photos. |
| Parking | Address, instructions, fees, and the height clearance that catches people out. |
| Bins, utilities and appliances | Rubbish and recycling nights, water, electricity, and how the tricky appliances work. |
| Getting around | Public transport, taxis and anything else guests without a car need to know. |
| Local recommendations | Cafes, dining, attractions, pubs and services — searched from Google Places or added yourself. |
| Emergency contacts | Who to call, for what, with notes — so guests are never stuck. |
| Anything else | Free-form entries for the quirks that do not fit a category. This is where flagged answers land. |
| Staying in control Alfie only ever says what you have approved. | |
| It cannot invent answers Why Alfie | Alfie is restricted to the information you have added. If it is not in your guide, Alfie will not make it up. |
| You write the fallback | You choose the exact words guests see when Alfie does not know something. |
| You write the greeting | Set how Alfie introduces itself to your guests. |
| Pause any time | Unpublish a property and the guest link goes quiet immediately. |
| Prospective guests see less Why Alfie | Before booking, WiFi passwords, door codes and your address are withheld automatically. |
| Sharing and setup Live in about fifteen minutes. | |
| QR code you can print | Download a QR code for the fridge, the welcome book, or the back of the door. |
| One link, anywhere | Paste it into your Airbnb welcome message, a booking confirmation, or an email. No integration required. |
| A printable version | Print the whole guide for guests who would rather have paper. |
| Find your property by address | Search for your address to get started, rather than typing everything from scratch. |
| As many properties as you like | Manage every property from one dashboard and switch between them in a click. |
| Knowing what guests ask The questions are the useful part. | |
| Every question, logged | See what guests actually ask, daily, weekly or monthly. |
| Your most common questions | The ones that come up again and again — usually worth fixing in the property, not just the guide. |
| Questions over time | A simple chart of question volume, so you can see the guide working. |
| Team access | Invite a co-host or cleaner into your account to help keep the guide current. |
Fill in your WiFi, check-in info, house rules and local tips. Takes about 15 minutes — and Alfie handles the rest from there.
Add your favourite restaurants, hidden gems and local tips. Your guests get the inside knowledge only a local host can give.
Print the QR code for the property, or drop the link into your welcome email. Pre-booking guests get the sales guide; confirmed guests get the full stay guide with WiFi and everything else.
Every question a guest asks that Alfie can't answer gets flagged for you to fill in — and then Alfie knows it for every future guest.
message per stay
Alfie handles the rest — instantly, 24/7, in any language. Your phone stays quiet. Your guests are happier.
Find the Alfie QR code in your accommodation — on the fridge, welcome card, or in your booking confirmation. No app download needed.
Ask anything. WiFi password, checkout time, where to eat, how the dishwasher works — Alfie knows it all.
No waiting for the host to reply. No searching through PDFs. Instant, helpful, friendly answers — any time, any language.
to an answer, any hour
Ask anything at 11pm. Get an instant answer — without waking the host or feeling awkward.
“We built Alfie because we were tired of repeating ourselves — and because we knew there was a host somewhere sitting at dinner with their phone face-up on the table, half present, waiting for the next buzz. That felt like a problem worth solving.”
— The Alfiehost founders, hosts first · Read the full story →
Save hours of messaging every week — and one avoided bad review pays for the year.
Billed monthly — save 17% with annual
Less than the cost of one bad review
For 10+ listings & property managers
No — never. Alfie only answers questions using the information you have approved. Any decisions about refunds, pricing exceptions, or policy changes are entirely yours. Alfie will never make promises or commitments on your behalf.
Alfie is not designed to handle complaints, disputes, or sensitive situations. If a guest raises something that needs your attention, Alfie will acknowledge the message warmly and let them know you will be in touch. You stay in control of every meaningful interaction.
Yes. Alfie works via a separate link or QR code guests access themselves — it does not replace or interfere with your Airbnb messaging. All key communications (check-in, house rules, complaints) continue through your booking platform, keeping your record intact for any disputes.
Every time a guest asks something that Alfie can't answer, it politely directs them to you while logging the question. When you respond, Alfie updates automatically so it's more knowledgeable for the next guest.
You're always in control. Alfiehost only answers with the information you've added. If something new comes up, it saves the question for you to review and add the correct answer once — then it's right forever.
Yes. Guests are used to chatting naturally with apps and assistants. It feels intuitive, faster than searching a PDF, and guests love having answers instantly — with no app download required.
About 15 minutes to go live. Fill in your WiFi, check-in info, house rules and a few local tips — then Alfie handles the rest.
Yes. On top of the 7-day free trial, every paid plan comes with a 30-day money-back guarantee — if Alfiehost isn't right for you, email support@alfiehost.com within 30 days of your first payment and we'll refund it in full.
No. Alfiehost is completely standalone. You don't need a property management system, a new app, or any technical setup. Just a link you share with guests.
Yes. Each property has its own guide and AI co-host, but you manage them all from one dashboard.
No. Alfie sits separately from your listing. Copy and paste your existing details to get started — Alfie turns them into a conversational guide guests can actually use.
Yes. Guests ask in their preferred language and Alfie answers in that same language.
Definitely. Everything Alfie knows is ready to export to print. We keep it synced as Alfie learns, so you can come back and reprint anytime.
Yes. You get a full log of guest questions. This helps you understand what guests care about most, and it's how Alfiehost gets smarter over time.
Yes. It's platform-independent. Just share the guide link in your welcome messages no matter where the booking came from.
